Shipping policy

How We Sell

We make it as easy as possible for you to get our products into your home! There are four ways to shop with us:

Order online for farm store pickup, order online and have it shipped directly to your door anywhere in Ohio, visit us in person at The Fold & Flock Farm Shop during store hours, or find us at our Saturday farmers market inMedina, Ohio from May through November.

All products are sold on a first-come, first-served basis based on available inventory. Inventory is limited by the nature of small farm production, so we always encourage you to shop early and stock up on your favorites when they are available. We do not accept custom orders or pre-orders at this time.

Out of Stock Items

We do our best to keep our online inventory current. In the rare event that an item becomes unavailable after your order is placed, you will be notified and your order total will be adjusted accordingly.

Farm Club Subscription

Farm Club members receive recurring monthly deliveries of curated meat boxes. Subscriptions can be managed through your online account. To cancel or modify your subscription, please do so before the processing deadline for your upcoming order cycle. Changes or cancellations cannot be made after processing has begun.

Online Orders and Shipping

We currently ship throughout Ohio only. Online orders typically have a higher minimum order threshold to make shipping practical and worthwhile for you. Orders are shipped every Monday via UPS and typically arrive within 1 to 2 days of shipment. Once your order ships, you will receive a tracking number via email so you can keep an eye on its arrival. Please make sure someone is available to receive your order and unpack it promptly upon delivery, as we cannot be responsible for spoilage from delayed unpacking.

Frozen Shipping & Arrival

All of our meat and frozen products are frozen solid before they leave the farm and are packed in insulated packaging with ice packs to keep them cold in transit. We ship only on Mondays or Tuesdays so your order doesn't sit in a warehouse over the weekend.

Because shipping times and outdoor temperatures can vary, some items may arrive partially thawed. This is normal and does not affect quality or safety, as long as the products are still cold.

When your order arrives:
Please open your box and check your items right away. If the meat still has ice crystals or feels refrigerator cold (40°F or below), it is completely safe to cook or refreeze. Place everything in your freezer or refrigerator as soon as possible.

If something isn’t right:
If any items arrive warm to the touch (above 40°F), please do not eat them. Contact us within 24 hours of delivery at lindsey@sycamorevalleyfarms.com, and list of the affected items, and a photo. 

Please note:
We are not able to offer replacements or refunds for packages that are delayed due to an incorrect shipping address, or that are left unattended after delivery. Tracking information is emailed when your order ships so you can plan to be home for its arrival.